Dear Tiaxa Customer,

As we enter our twelfth week in quarantine, I wanted to reach out to you in these bizarre and unprecedented days that we are living. I hope you and your loved ones are well and staying healthy. At Tiaxa, nothing is more important than the health, safety and continued success of all of our global stakeholders. These include employees, our customers, vendors and shareholders, all of whom we work with on a daily basis.

We have a massive challenge ahead of us, to help in the rebuilding, and make the most of the novel opportunities that arise in times of crisis.

I wanted to let you know that across our offices in Latin America and South East Asia, we continue to be fully operational with our 7×24 support as well as with all the new deployments that are in progress. We have taken the necessary steps to ensure that there will be no interruption to our service platforms. Our continuity and readiness plans are in action, with our NOC’s in Santiago, Mexico City, Lima and Manila, and our globally distributed data centers.

Our work from home systems are all performing very well, and although we have suspended business travel, your dedicated customer success team remains available to you as does Tiaxa’s robust support network.

We will continue to follow this fluid situation and follow recommendations from the World Health Organization and local health authorities. We urge all of the members of the extended Tiaxa family to stay vigilant as we look to move past this situation.

Lastly, thank you for your trust and confidence in us during this turbulent time. Keep healthy, stay safe, and do not hesitate to contact us if we can be of any help.

All the best,
Felipe Valdés, CEO, Tiaxa